Cancellation POLICY

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is 14 days from the day

on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered in a single shipment, or
on which you or a third party named by you, who is not the carrier, has taken possession of the last item, provided that you have ordered several goods as part of a single order and these are delivered separately, or
on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece, provided that you have ordered an item that is delivered in several partial shipments or pieces, or
on which you or a third party named by you, who is not the carrier, has taken possession of the first item, provided that you have concluded a contract for the regular delivery of goods over a specified period.

To exercise your right of cancellation, you must inform us (Sven Malojlo, Dorfstraße 47b, 16761 Hennigsdorf, Germany, telephone number: +49 160 93522207, email address: hey@lvl7even.com) by means of a clear statement (e.g. a letter sent by post, email) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Right of cancellation for consumers

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.)

Consequences of cancellation

If you cancel this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Examination of the goods and compensation for loss of value
You may examine the goods to determine their nature, characteristics and functioning, as would be possible in a retail store. Any use beyond this, in particular the permanent use, the installation or any other use in everyday life, can lead to a loss of value that you have to compensate in the event of a cancellation.

Note on statutory warranty
Regardless of your right of cancellation, the statutory warranty rights apply. If an item is defective or does not function properly, this is not a cancellation, but a warranty case. In this case, you are entitled to subsequent performance, i.e. free repair or replacement. We have the right to first remedy the defect before further claims such as reduction or withdrawal can be asserted.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To

Sven Malojlo, Dorfstraße 47b, 16761 Hennigsdorf, Germany, email address: hey@lvl7even.com

– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for notification on paper)

– Date

___________
(*) Delete where inapplicable.